We accept returns only for products that arrive defective, damaged, or different from the item ordered. All approved claims will be resolved through replacement. We do not offer refunds, except where required by applicable law.
Reporting an Issue
Please contact us within 7 days of receiving your order. Your request must include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the defect, damage, packaging, and shipping label
Claims submitted without sufficient supporting evidence may not be approved.
Replacement Eligibility
A replacement may be provided when:
- The product has a manufacturing defect
- The product was damaged during delivery
- An incorrect product was delivered
- The product is significantly different from the confirmed order specifications
All claims are subject to inspection and approval.
Items Not Eligible for Return or Replacement
We do not accept claims relating to:
- Change of mind
- Incorrect measurements or information provided by the customer
- Colour variations caused by screen or display settings
- Normal wear and tear
- Damage caused by misuse, improper installation, alteration, washing, or unsuitable storage
- Minor variations in handmade or customized products
- Issues reported after the 7-day claim period
Return Process
Please contact us and obtain return authorization before sending any product back. Unauthorized returns will not be accepted.
If a return is required, we will provide the return instructions. The product must be unused and returned with its original packaging and accessories. For verified defects or fulfilment errors, approved return shipping costs will be covered by us.
Replacement
After the claim has been approved, we will arrange a replacement of the same product. Replacement processing and delivery times may vary depending on product availability and the customer’s location.
If the original product is unavailable, we will contact you to discuss an appropriate alternative.
Refunds
All sales are final. We do not provide cash refunds or refunds to the original payment method, except where required by applicable consumer-protection law.
For assistance, please contact us at inrenohome@gmail.com